it shows me "how to" of word of mouth marketing, it's not inspire me but change me to take an action of word of mouth. So, good-bye to all inspiring-only-no-action book!!!
- Sumardy

Life is a conversation. This is simple, obvious, but unheeded information by many marketers. It presents ideas simply, packaged well and is well written that is the real marketing that matters - especially in this economy.

Unless you want to spend megabucks going up the big guns who spend tons of money on useless adverstising. THIS IS A MUST HAVE FOR GENUINE engagement with customers and building loyalty and word of mouth. And to underscore company honesty and integrity is what we stand for and nice to read in this book.
- Barbara McG